Refund policy

Order cancellation

Once an order is placed, we cannot cancel the order. All orders are being processed immediately. Please double check all details prior to placing the order. For any assistance, please email trykbeautynow@gmail.com.

Returns

We have a 10-day return policy, which means you have 10 days after the date of delivery to request a return. This is based on the date on the tracking number.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can email us at trykbeautynow@gmail.com. Please note that KBeauty will not be responsible for the return shipping fees.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any damaged items claim, we need picture evidence. Without the picture evidence, it is up to our discretion on how to handle case by case.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return Shipping Cost

Customers will be responsible for paying for the return shipping costs which includes our 30 day money back guarantee program. The original shipping costs for the order are non-refundable. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please note that KBeauty will not be responsible for returned packages until it has been delivered and received by us.

Restocking Fee

Please note that all returned orders are subject to a 15% restocking fee. This means that the refund total will only be 85% of the subtotal cost of the order.

Incorrect Address Policy:

• Customers are responsible for providing accurate and complete shipping addresses at the time of purchase.
• We are not responsible for orders that are lost, misplaced, or returned due to an incorrect or incomplete address provided by the customer.
• If the package is returned back to us due to such reason, we will have to charge a 15% restocking fee and the original shipping fee is not refundable.

Risk of Loss

Please note that all purchases made on KBeauty are subject to a shipment contract. The risk of loss is passed upon to the customer once a delivery has successfully been made by the carrier. We are not responsible for any lost or stolen packages if the tracking states that it is delivered.

General Information

We are sorry but we are unable to offer refunds or returns if you suspect the items caused an allergic reaction or adverse skin condition. Please check the ingredient list prior to purchase.

All reshipments cannot be exchanged or returned, no exceptions.

Subscriptions

All subscriptions are applicable to our regular terms of uses as well as return and shipping policy. To cancel a subscription, you must do so before the subscription date by emailing our customer service team at trykbeautynow@gmail.com with your order number and a request to cancel subscription. Cancellations MUST be completed prior to the renewal date. If requested after renewal date, the shipment will still be shipped out. However, we will be able to cancel the future orders. For any further questions or concerns, please email our customer service team. 

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